Cancellation and Refund

Cancellation and Refund Policy

 Cancel Order or Items:

• You have the option to cancel an order any time before it is dispatched (shipped).
• If the order is already dispatched, you can refuse to accept it, and a refund will be initiated once the items are returned to our warehouse, provided the payment was made.

Cancellation Charges and Process:

• Cancellation is allowed until fulfillment is completed.
• Customer-initiated cancellations of prepaid orders incur a flat deduction of 2% of the order value (5% for International Card, EMI, BNPL, Snap mint) to cover platform costs.

Customer Cancels Order:

An order can be canceled by the customer under the following situations:

1. Items in the order are no longer needed.
2. Order placed by mistake.
3. Wrong or non-compatible items are included with the order.
4. Found a better product or price than in the current order.

To cancel an order or items, log in to your account and go to the “My Orders” section. Select the relevant order and click on “Cancel.” Follow the instructions to cancel partial or all quantities in your order.

Note: The “Cancel” option will be disabled after the order has been shipped. In such cases, you can refuse to accept the items during delivery attempts.

After successful delivery, the order becomes eligible for replacement. Refer to the Returns & Replacement policy for details. For prepaid orders, refunds are processed, including cancellation charges if any, within 5-7 business days.

KripaTechnosoft Cancels Order:

An order can be canceled by KripaTechnosoft under the following situations:

1. COD order remains unconfirmed due to no response from the customer during validation (before dispatch).
2. Items in the order have gone out of stock.
3. The order seems fraudulent.
4. The wrong order was confirmed due to technical issues or reasons beyond our control.

There are no cancellation charges for KripaTechnosoft-initiated cancellations. KripaTechnosoft bears the platform costs as the penalty in all such cases.

Important Points:

• Once an order is fulfilled and/or dispatched, order cancellation requests cannot be initiated due to various checkpoints beyond KripaTechnosoft’s control.

Refund

We understand that situations may arise requiring refunds, and we are committed to providing a clear and transparent refund process. Please read the following carefully to understand when a refund is applicable and the associated procedures.

Refund is Applicable If:

• The order was canceled before fulfillment as per the Cancellation Policy.
• The order was successfully returned as per the Return Policy.

Please refer to the respective policies for a detailed understanding of any deductions that may apply to your refund requests.

Refund Process:

• An eligible refund, once approved, goes through the settlement process.
• We aim to initiate eligible refunds within 3-4 business days.
• It may take an additional 3-7 working days for banks and financial institutions to process the payment.
• On average, a valid refund request takes 5-7 business days to be completed.

Important Points:

• If the payment was made through our payment gateway, the refund will be processed in the original method of payment, and this cannot be altered.
• For BANK TRANSFER and COD orders, refunds will be processed only in the buyer’s bank account through NEFT/RTGS.
• Refunds, in any case, usually take a working week to reflect in the bank account. We appreciate your understanding and patience in this matter.
• Our support team will notify you when the refund has been initiated.
• In case of any refund discrepancies, we may request you to share your bank statement and/or follow up with your bank.

Contact Us:

You can always contact us for any concerns, and we will be happy to assist. Your satisfaction is our priority, and we aim to ensure a smooth and timely refund process for eligible cases.

We appreciate your trust and understanding.